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To set up Pendo tracking inside the Vida iframe, you need to add telemetry scripts. The scripts you define will automatically be injected into the app once they are set up. We strongly recommend implementing on staging first, then copying to the production version of your reseller account.

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Base Script

This script loads at the base of the Vida single page app (SPA). Replace YOUR_PENDO_KEY with your unique Pendo key.

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Pendo Example

(function(apiKey){
  (function(p,e,n,d,o){var v,w,x,y,z;o=p[d]=p[d]||{};o._q=o._q||[];
  v=['initialize','identify','updateOptions','pageLoad','track'];for(w=0,x=v.length;w<x;++w)(function(m){
    o[m]=o[m]||function(){o._q[m===v[0]?'unshift':'push']([m].concat([].slice.call(arguments,0)));};})(v[w]);
    y=e.createElement(n);y.async=!0;y.src='https://cdn.pendo.io/agent/static/'+apiKey+'/pendo.js';
    z=e.getElementsByTagName(n)[0];z.parentNode.insertBefore(y,z);})(window,document,'script','pendo');
})(YOUR_PENDO_KEY);

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User Identification Script

This script runs when the user and account are loaded. It includes the traits argument, which provides data about the user and the account. Use traits.user.externalUserId and traits.account.externalAccountId to match the user and account to your internal analytics. Before the user can be identified, you must first call pendo.initialize() with the argument visitor.id set to traits.user.externalAccountIdd. See below for an example. Arguments traits - object of attributes for the user and the account 
{
  user: {
    username: "sampleUser",            // Unique login name
    id: 42,                            // Internal numeric user ID
    email: "sample.user@example.com",  // Contact email
    name: "Sample User",               // Full display name
    firstName: "Sample",               // Given name
    lastName: "User",                  // Family name
    active: true,                      // Whether the user account is active
    disableDetails: "Disabled due to demo rules.", // Optional reason if inactive
    srcIP: "203.0.113.42",             // IP address of last request
    organizationId: 99,                // Owning organization’s ID
    partnerId: 1001,                   // Partner identifier
    resellerId: 555777,                // Reseller identifier
    tempUser: false,                   // Flag for temporary/guest accounts
    phoneNumberVerified: "+1-800-555-0101", // Verified phone number
    pushEnabled: true                  // Whether push notifications are enabled
  },

  account: {
    accountType: "organization",       // "organization" or other account scope
    username: "sampleOrg",             // Org-level username (often same as user)
    id: 99,                            // Unique account ID
    timestamp: 1700000000000,          // Unix ms timestamp when traits generated
    active: true,                      // Whether the account is active
    orgName: "Example Corp.",          // Organization display name
    partnerId: 1001,                   // Partner identifier (mirrors user.partnerId)
    resellerId: 555777,                // Reseller identifier (mirrors user.resellerId)
    vidaPremium: true,                 // Subscription flag
    vidaPhoneNumber: "+1-800-555-0202",// Support/organization phone number
    vidaPremiumTimestamp: "1700000000",// Unix seconds when premium purchased
    vidaPremiumExpires: "1710000000",  // Unix seconds when premium expires
    vidaPremiumCanceled: null,         // Unix seconds of cancellation, null if active
    productPlanId: "pplan-demo-123",   // Product plan identifier
    productPlanTerm: null,             // Term details (e.g., "monthly"), null if N/A
    productPlanOffer: false,           // Whether plan was part of a promo
    smsEnabled: true,                  // SMS notification availability
    canceledReason: null,              // Cancellation reason if canceled
    canceledDetails: null,             // Additional cancellation notes
    externalAccountId: null,           // Optional external account reference
    externalBillingId: "cus_123456789",// Billing platform customer ID
    billingSubscriptionId: null        // External subscription ID, if applicable
  },

  userAgentData:
    "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36" // Browser user-agent string
}

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Example

if (typeof window !== 'undefined' && window.pendo) {
  pendo.initialize({
    visitor: {
      id: String(traits.account.externalAccountId ||  traits.account.id)
    }
  });

  window.pendo.identify({
    "account": {
      "id": String(traits.account.externalAccountId ||  traits.account.id),
      "vida_organizationId": traits.account.id,
      "vida_username": traits.account.username,
      "vida_createDate": traits.account.timestamp,
      "vida_active": traits.account.active,
      "vida_signupIp": traits.account.signupIp,
      "vida_premium": traits.account.vidaPremium,
      "vida_premiumTimestamp": traits.account.vidaPremiumTimestamp,
      "vida_premiumExpires": traits.account.vidaPremiumTimestamp,
      "vida_premiumCanceled": traits.account.vidaPremiumCanceled,
      "vida_productPlanId": traits.account.productPlanId,
      "vida_productPlanTerm": traits.account.productPlanTerm,
      "vida_productPlanOffer": traits.account.productPlanOffer,
      "vida_smsEnabled": traits.account.smsEnabled,
      "vida_canceledReason": traits.account.canceledReason,
      "vida_canceledDetails": traits.account.canceledDetails,
    },
    "visitor": {
      "id": String(traits.user.externalUserId || traits.user.id),
      "email": traits.user.email,
      "vida_id": traits.user.id,
      "vida_username": traits.user.username,
      "vida_active": traits.user.active,
      "vida_disableDetails": traits.user.disableDetails,
      "vida_srcIP": traits.user.srcIP,
      "vida_organizationId": traits.user.organizationId,
      "vida_pushEnabled": traits.user.pushEnabled,
    }
  });
}

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Page View Tracking Script

Tag a page load. It is best to use window.location.href to pass which page is loaded. 
if (typeof window !== 'undefined' && window.pendo) {
  window.pendo.pageLoad(window.location.href);
}

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Event View Tracking Script

Tag predefined tracking events such as clicks, modal views, or form submissions in Vida. We recommend prepending the event with Vida so you can more easily document which events are coming from the Vida iframe. Arguments
  • event - string representing the name of the event
  • props - object of attributes unique to this event

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Example

if (typeof window !== 'undefined' && window.pendo) {
  window.pendo.track(`Vida - ${event}`, props);
}
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